Everyone knows that the Philippines is still stuck in the third world. The country has already experienced major upheavals but right now, the country cannot change its economic situation. Right now, the salary level is quite low. This is why call centers are so very popular. The wages in the call center industry are very competitive. Lets us take a look at the other industry wages. Nurses and medical technicians for example, receive only around 11 thousand pesos monthly (roughly more than 200 dollars). This is very low especially considering that this is a medical course. Taking this as a point of comparison, one can see why the call center industry would greatly profit from such low wage rates. There are also a lot of career opportunities in the country now because of the massive growth and development of Philippine call centers. So for those who want to try out their luck in the call center industry, here is what the usual career path looks like.

Climbing the Corporate Hierarchy
In any industry, the point is to stay long enough until you reach a tenured state and be offered a lot of special benefits such as stock options. In the call center industry, this sort of thing still applies but in different circumstances.

-Call Center Agent
The first step in the ladder is to start out as a call center agent. First, lets us see the job perks and hazards of the call center agent. Sometimes the call center industry is seen as a revolving door because employee retention is very low. This is not necessarily because employees are fired all the time. Usually, call center agents get this job as a stepping stone because the pay is very good and it is relatively easy to get in whatever your course may be. All you need is to have quick wits, mastery of the English language, and other skills that can be learned along the way. In short, the specialization is low. Also, the job is tedious and it is hard to do it forever. This is why call center agents quit all the time. But for those who have the stuff and the desire to rise above the ranks, this means that the competition is moderate.

-Team Leader
This is the next step up the ladder. You get a significant salary boost and you will no longer be taking calls. You will now be in charge of maintaining quality level of the agents assigned to you. You will also be training and addressing their issues.

-English Instructor
At this point, your salary will be significantly higher than a team leader's. Your job requires the training of newly hired employees and deciding which of them could be accepted into the fold.

-Manager
The managerial level is the dream of all agents. In most cases, you will be given stock options. In some cases, those who reach this level are tasked in setting up other Philippine call centers in new locations.

These are the careers available in this industry. Before you make the decision regarding your career, assess your skills and interests for these will be the bases to find out which position you will be most productive and successful.

You may want to visit a Philippine Call Centers' website for more information.