- 1). Write a letter to your company to dispute the payment. Address the letter to the billing inquires section of the company. In the statement, include your name, address, account number and a detailed description of the billing error. Tell the company why you think you should not have to pay the due balance.
- 2). Gather your sales slips or other documents as evidence.
- 3). Send the letter within 60 days after the billing error. If the bill reaches after 60 days, you will not be able to dispute the error.
- 4). Take your letter to the post office and ask the representative to send the letter via certified mail. Request a receipt, so that you can have proof that the company received your dispute.
- 5). Wait 30 days for the company to acknowledge the dispute. Whether or not you win your dispute, the company must resolve the issue within two billing periods.
- 6). Withhold payment on the actual disputed amount during the investigation. Pay any part of the bill not in question, including any interest or finance charges.
- 7). Pay the bill if the amount if correct. The company must send you a letter mentioning how much you owe and why you owe it. If the bill is incorrect, the company must send you a letter commenting on the corrections of the bill. The corrections must delete any late fees or finance charges.