Electronic equipments make profits for the manufacturer even after the sales and nobody can explain it more precisely then LG. The company is actively involved in selling electronic equipments across the length and breadth of the market. Washing machine, cooler, TV, Fridge, Mobile and you name it, LG has it. The company also boasts of its network of service centres across the country to take care of the after sales service.

The frequency and consistency of LG complaints on the net would reveal about how LG utilizes the service centres as its cash cows. Yes, the word is right because when LG has to sell a product to earn a profit, the service centre does so without selling anything. Some words of assurance and a sorry in the last is all you get at the service centre. Just think of the profitability when a customer pays the visit charge of Rs 250/- for hearing the word €no'. A Gujrati or Marwadi might take a lesson from here.

Consumer Forums have rightly treated the issue on this. The recent few judgements on service centres have clearly outlined the failure of the companies on this part. Most often than not, the centre has held the manufacturer guilty of €not' producing the service efficiently. The companies have been asked to pay compensation to the poor customer for having taken all the pain and inconvenience.

Imagine this with a situation when LG successfully sold a Fridge to a customer, especially when the consumer court has asked the manufacturer to stop selling this model as it had a serious problem with the door. Clearly, the stocks were not ordered back and one of the distributors was still selling the product. The customer had to run pillar to post in order to get his fridge repaired, only to hear a €no' from the service centre.

It was only when the aggrieved customer took the matter to the consumer court that the story began to unfold. Clearly, the intention on business was everything but €honest'. The distributor and the service centre were well aware of the fact that the model is faulty but little did they do about informing this to the customer.

LG complaints are clearly a remark on the kind of business policies that most manufacturers are following. If you are able to secure yourself from LG then some other would surely catch hold of you. It is therefore imperative for the customers to become €pro-active'. Avenues such as Consumer Forum or Appellate bodies must be explored to take a good stand on your cause. The ethics on business have indeed gone for a toss but you can't always let yourself get exploited.

Online blogs, community forums, consumer forum, ombudsman and social organizations are to be utilized more for their purpose and objective. Any incidence of this kind and nature should immediately be brought to notice and a legal course. A counter force from the customer's side would only make sure that the €honesty' on business is brought back.