- 1). Open the "Start" menu.
- 2). Select "Settings."
- 3). Select the tab named "System."
- 4). Select "Clear Storage."
- 5). Enter the word from the captcha that will pop up asking if you are sure you want to reset your phone to factory settings. A captcha is a string of letters or numbers that you enter into a field to prove that you are the one requesting the change. It's basically a fail-safe that makes sure you want to make the change, and that you aren't doing it by mistake.
- 6). Press the left soft button on the side of the phone to confirm.
- 7). Hold the power button until the phone powers down and then power it back on.
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