- Auto-service writers are able to foster relationships with auto technicians and salespeople; help the customer receive optimal service; and manage day-to-day operation efficiency of a dealership, repair shop or other automobile service.
- The auto-saervice writer possesses comprehensive auto knowledge.new car engine with red trim image by Raxxillion from Fotolia.com
Customers rely on auto-service writers for their knowledge and ability to explain technical car issues such as engine repairs, electrical systems and automobile technologies in layman's terms. - In addition to obtaining a diploma, auto-service writers are trained at a local college or trade school to excel in communications, customer service, retail auto sales, shop management and technical topics in automotive repair theory.
- Keeping the customer apprised is an integral part of the auto-service writer's job.white man and woman - business handshake image by endostock from Fotolia.com
According to Scope It Out, an expert blog relating to the retail automobile trade, the best kind of service writer is able to recognize customers' needs and and cater to their level of auto knowledge at the start of the service relationship. - You benefit by having someone serve as the liaison with the shop's technicians, answer your questions, explain the technical problems of the repair and offer any other personal assistance.
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