- An Australian migration agent is expected to be an expert in the area of Australian migration law, and he must not make statements -- whether publicly, to the administration or to clients -- that he knows to be misleading or deceptive. He must be completely honest with clients about the probability of success when preparing a case or advising a client.
- In addition to the aforementioned frankness and honesty, registered migration agents are required to preserve the confidentiality of their clients. Disclosure of any kind is forbidden, except in cases where it is required by law. Access to an interpreter must be ensured for those clients who need one, and the migration agent must have an address and telephone number where he can be reached during normal business hours.
- An estimate of fees and charges must be presented to a client before work begins, as well as a written copy of all agreements and services to be rendered. Although there is no universal fee structure, fees and charges must be reasonable. Extra charges must not be leveled needlessly, and outside help must be approved by clients in advance due to the extra cost.
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