Do you know that you can save a lot of time and money using remote assistance software? What exactly is it and how can you benefit from such software? Let's take a look.
The name is pretty self explanatory.
Remote means that you can connect to another machine remotely (i.
e.
without having to be there physically).
Remote assistance means that you can provide assistance to another user via remote control.
You can remotely control the other PC from your own terminal as the admin or IT support personnel.
There are two things you need for this to work.
First, you need remote assistance software installed on both terminals.
Second, you will need an Internet connection.
Both terminals need to be connected to the Internet.
Software vendors can even established connections without any software installation.
Everything can work just by using the web browser alone.
The actual software resides on the server.
The admin will then try to connect to the remote machine using an IP address or a pre-configured nick name.
Once the connection has been established, the possibilities are endless.
The admin can perform tasks such as troubleshooting, fix errors, install software, perform updates, etc.
Everything can be done as if the admin is sitting right in front of the computer.
This is amazing because for all you know, the admin can be residing in another side of the planet! So how can you apply this software to your business and save time and money? That depends on the way your business is being run.
Some ideas immediately come to mind.
1) Offer remote IT support from a central location.
For sure, you and your staff use computers in the office and will occasionally run into IT problems.
Instead of having to ring your support staff, your IT support personnel will be able to fix the problems without visiting the location.
2) Set up a server in your office as a file storage solution.
You don't need to pay hefty fees to a web hosting provider just to get a server to store files.
In fact, using remote assistance software is a more secure way of accessing your documents since only you (or those you give permission to) can access the service using the software.
3) Outsource IT support.
If you don't have the resources to hire in-house IT support staff, you can always look at outsourcing solutions.
Simply install remote software on your computer and tend hire IT experts in other locations (e.
g.
India) to fix IT problems for you.
You can save thousands of dollars annually just by doing this.
For all the above to happen, you must first choose the right remote software.
Windows actually come with remote assistance but you must invite others before they can connect to your terminal.
The functions are pretty basic.
You can download VNC for free if you like or search online for a free remote access solution for more robust features.