- 1). Open a Web browser and go to the Apple website. Click on "Support" from the main menu at the top of the screen.
- 2). Click the "Online Service Assistant" link in the "Self Service" box on the right side of the screen.
- 3). Type the serial number of the iPod Nano in the box labeled "Hardware Serial Number" and then select the country of purchase from the "Country" drop-down list.
- 4). Click on the "Continue" button to submit the entered serial number. The page reloads and displays the iPod model and generation associated with the serial number entered.
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