Anyone who owns and SUV or 4x4 will know how difficult it is sometimes to get the spare parts that they need in good time for upcoming events.
With pro comp tires and pro comp wheels, this can mean the difference in participating in an event or just sitting on the sidelines.
Off road parts are necessary because the vehicles take a lot more punishment than the normal family car of course.
There are many people around who just love to go off trail whenever they have the time and inclination.
Nothing could be worse than being made to wait for spares when the call of the wild is upon one.
Therefore, it is of utmost importance to find a great supplier who will back up their sales talk with some serious action.
Merely saying that they have spares in stock is not enough.
They must have the delivery network in place to ensure that the enthusiast is not left waiting for days to get back on track.
This will also encourage customer loyalty because if someone knows that they are being taken seriously, then they will always go back to the same supplier and tell friends and family about them too.
Of course, it is always wise to check out the supplier with regards to returns policies and shipping charges too.
Many will have special offers on shipping charges, with offers that include free shipping that may not show up immediately on their websites.
These offers tend to come and go so it is a good idea to check manually with the supplier or try to work out a deal with them beforehand, particularly if it is a large order or high cost order.
They would much rather pay for the shipping themselves than risk losing a great order.
It is also vitally important to check out all the supplies when they arrive.
And that means as they arrive with the handler.
If there is any obvious damage to the packaging, then note it on the delivery note so that there is no dispute about it later.
After that, check out the spares carefully without putting them on the vehicle.
Some spares will not be able to be returned once they have been put onto the vehicle so it is important to get this section right.
If something does go wrong with the spares, the supplier will normally allow up to thirty days for the parts to be returned.
Failing that, they will help the customer to make a claim against the producers of the said part and this shows how much they value their customers.
The one problem with all of this though is that if the part is damaged, or just not required, then there will be a shipping charge and/or returns charge of up to 25%.
This means a loss for the customer for sure so it is vitally important to build up a good rapport with the supplier so that misunderstandings are kept to an absolute minimum.