- 1). Start your computer and open the "My Documents" folder from your desktop. Double-click on the "Windows Messenger" application. If the application isn't in your My Documents folder, click on the "Start" button and click on "All Programs" to locate MSN Messenger.
- 2). Click on the "Tools" option from the top toolbar menu and move your mouse over the "Ask for Remote Assistance" option from the drop-down menu.
- 3). Click on the person's email address with whom you want to connect remote access. The Windows Messenger window will appear on your screen.
- 4). Allow time for the recipient to receive the remote access invitation and accept it. A dialog box will then appear showing you that the recipient accepted the invitation.
- 5). Click on the "Yes" button to initiate the remote assistance chat session, and then the recipient's computer will attempt to connect to your computer. The Remote Assistance page will then open.
- 6). Explain your request in the message box and click on the "Send" button. You should then receive a response from the other user to show the connection has worked. The recipient can click on the "Take Control" option at any time to gain access to help you on your computer.
- 7). Click on the "Stop Control" button at any time to stop the recipient from having access to your computer and before you end your remote access session.
previous post
next post